Support
Fresh Sheets is built and run from the UK by a small team, and every message that reaches support is read by someone who works on the product. There is no ticket queue and no first line script.
Getting in touch
Email support@freshsheets.uk.
That is the right address for all of it: a report that will not refresh, a question about what a connector can pull, billing, or a bug. You do not need an account to write to us.
When you will hear back
| Plan | When you will hear back |
|---|---|
| Free | We will aim to get back to you as soon as we can. |
| Plus, including your free 30 days | We will always get back to you within one working day. |
| Pro and Max | We will always get back to you within the same working day, and normally within a few hours. |
Working days and hours are UK time.
What to include when something goes wrong
Four things usually turn a report into a same day answer:
- The name of the report, as it appears in the sidebar.
- Which source it uses: Google Analytics 4, Google Ads or Google Search Console.
- What you expected to happen.
- What happened instead, including the exact wording of any error.
If a scheduled run failed, open the report in the sidebar and look at Recent runs. It shows what happened on each run and the error text for the ones that did not work. Pasting that in verbatim usually saves a round trip.
Related pages
- Privacy sets out exactly what Fresh Sheets accesses, what it stores, and what it never stores.
- Terms are the terms the service is offered under.
- Data deletion explains the difference between disconnecting a Google account and deleting your data, and how to ask for deletion.
Who we are
- Registered name: Virgo Analytics Ltd
- Company number: 17397765
- Registered in England and Wales
- Registered office: 2 Parkstone Avenue, Poole, BH14 9LR