Questions

The details, for when you want them.

Your spreadsheet

Is it safe on a live client spreadsheet?

Each report replaces only its own tab. Nothing else in the file is touched.

Can I put formulas next to the data?

Put them on another tab and point them at the report's tab. The report's own tab is replaced on every refresh.

Refreshes

Which schedules can I choose?

Any schedule up to your plan's fastest: every week on Free, every day on Plus, every 6 hours on Pro and every hour on Max.

What if I hit my refresh limit?

Scheduled runs stop, and nothing in your spreadsheet is deleted or changed. On a paid plan they start again at your monthly reset, or on a plan with a higher cap. In your 30 days of Plus, they start again when a paid plan starts. If you do not choose one, the Free plan keeps one report refreshing every week when the 30 days end.

What happens when a report fails?

It's flagged in your account, and in the sidebar if it writes to that spreadsheet, and for scheduled reports we email you. The data from its last good run stays where it was written.

What does a paused report mean?

It stays saved with its data, but doesn't run on a schedule until you turn it back on or move up a plan.

Your data

What access does it get?

It reads from the sources you connect, and changes only the spreadsheets and Excel workbooks you pick or ask it to create, and any BigQuery dataset you share. It can't see anything else in your Google Drive. In your OneDrive it reads file and folder names while you choose a workbook, reads a report's own worksheet each time it refreshes, and changes only the worksheets your reports use.

Is my data stored?

Report rows pass through Fresh Sheets on their way to your spreadsheet, Excel workbook or BigQuery, or to an AI tool you connect, and aren't kept.

Is my data sold or shared?

Never sold or used for advertising. It is shared only with the companies that run the service and with Stripe, which sells paid plans, all named in our privacy policy, and with an AI tool you connect, which receives what it asks Fresh Sheets for.

How do I remove access?

Disconnect a source on the Sources page in your account, or revoke it from the tool itself. Microsoft, which you connect for Excel, is removed on the Destinations page.

Your plan

What happens if I cancel?

At the end of the period you've paid for, you move to Free. One report keeps refreshing weekly on Google Sheets or Excel, the others pause, nothing is sent to BigQuery, and nothing is deleted.